support@triseasseafood.com

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Trait Impex Opc Private Limited
NO: 9-29, Kallathi Vilai, Manavalakurichy post, Kanyakumari - 629252,Tamilnadu, India
Phone: +91 9790348321
Email: support@triseasseafood.com

Terms & Conditions Terms & Conditions

Terms & Conditions

ACCEPTANCE OF DELIVERY TERMS

Thank you for using Tri Seas Seafood. These Terms of Service (Delivery terms) are intended to make you aware of do’s and don’ts of our service and responsibilities with respect to your access use of the website at www.triseascatalogue.in (the “Tri Seas Seafood”).

These Delivery Terms are effective for all existing and future Tri Seas Seafood users who order with us through online and through phone call.

INTRODUCTION
We are Tri Seas Seafood, a fresh fish home delivery service from shore to door. A brand deals with all kind of sea fishes, prawns, crab, squid, oyster, lobster and dry fish.

1. Online Agreement
User: User or “You” or “Your” refers to you, as a user of the Services. A user is someone who accesses or uses the Services for the purpose of interest, sharing, displaying, ordering, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to ‘service page’ to manage product listings or otherwise. Product we displayed in website can be accessed through website and restricted to copy and use it somewhere in online. Managing users delivery details and other service details with Tri Seas Seafood are completely secured from other users and other network and hackers.

2. Service Guarantee
Product management team from Tri Seas Seafood manages all aspects of quality of the displayed products and no other contract or outsourced team is responsible for this. Product listed online are subject to availability, any out of season product which is in display will not be access for ordering purpose. Standard process is followed on handling the product from cleaning to packing.

3. Ordering
All our seasonal fish varieties are accessed for ordering online through our own online software (www.triseascatalogue.in), order can also made via phone call at given phone number.

All your orders should be made one day before, our online software built in such a way so carefully choose the delivery time with is displayed in “fish basket”.

4. Minimum order Guarantee
We have minimum order guarantee both in quantity and cost value. These both terms are applicable for every order.

Minimum order value varies for different location, if your order is below the minimum order value software don’t allows you to complete the order. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details.

You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that we filled and approved your order. Once we have sent the confirmation email we will check availability of the product in season once again and delivery capacity.

If any issue on delivering the product like out of season, no fish catching due to climate any availability issue our concern executive will be contact you for an alternatives, its your wish to go for alternative or cancelling. Order after verifying with you will be sent a conformation from www.triseascatalogue.in.

Your details like name, phone number, email id, delivery address, land mark should be very clear for timely delivery, any of this details are not clear or wrong, our executives will try contact you to verify it, if still there’s a problem in identifying to exact delivery details the order placed will be cancelled and information will be send to the given mobile number and email address.

5. Pricing
Price displayed for the product is depends on market, which will be changed in daily basis only if market changes. We don’t have any handling charges, packing charges. We too don’t have any service tax charges and VAT charges.

6. Coupon Usage
Coupon code is one time use, Coupon should be used for online purchase only, Coupon offer ( discount ) varies on daily basis, Every coupon should be returned on Delivery otherwise the offer ( discount ) won’t stand.!

7. Weighing policy
All our weighed fish are exactly done using the certified standard weighing machine. Weighing fish varieties are completely genuine; none of the fish varieties will be weighed lesser than the expected quantity given in the order.

Whole fish: These types of fish varieties will be weighed before trim, cut and clean. None of the fish varieties will be weighed below the quantity ordered. After the weighing process the fish will be trimmed, cut and cleaned, once this process is done the weight of the fish will be reduces because of removing gills, stomach part, and other unwanted parts from the fish you order. The reduce of the fish weight after cleaning process varies from different fish varieties for eg: seer fish is the one which has less bone, sea bass fish has large head and thicker bone, prawn head and its shell has the equal weight of the flesh.

Steaks: These types fish varieties will be weighed after trim, cut process then it takes to cleaning.

Fillets: These types fish varieties will be weighed after trim, cut process without bone and takes to cleaning

De-shell: De-shelled are done for prawn and crab varieties. Prawns are weighed before de- shell process

And de-shelled it on order request. This process removes the shell and head part of the prawn which comes about 48% to 55% from the total weight percentage.

De-vein: De-vein are done for large size prawn varieties. Prawns are weighed before de-shell and de-vein process And de-shelled and de0-veined it on order request. This process removes the shell and head part of the prawn and de-vein which comes about 45% to 50% from the total weight percentage.

8. Cleaning Process
We cut and clean the fishes on your request, which is chargeable. You can also buy the fish with out this cleaning process that will be delivered as a whole fish. We have a standard process for cleaning the fresh seafood.

Whole fish: This choice of fish varieties will not be cut or cleaned this will be weighed on your quantity and packed as it is.

Whole fish – cleaned: On your request of cleaning the whole fish we take this in to our process.

Step1: We weigh the fish quantity and fix it to your specification of quantity. Step2: We trim the skin and gills Step3: We cut the fish at your choice of cooking you request Steaks & Fillet: This choice of fish varieties will also clean in the same process on your request.

Prawn de-shell: Prawn varieties will be de-shelled on your request which is chargeable as mentioned in website. All size of prawns will be take in to this de-shell process and will be cleaned in normal fresh water without salt and turmeric.

Prawn de-vein: Prawn varieties will be de-veined on your request which is chargeable as mentioned in website. Small size prawns will not be de-veined due to its size. Crab de-shell: Crab varieties will be de-shelled on your request which is chargeable as mentioned in website.

9. Concept packing
Once all the process is done as per the specification of your order, it get packed in “Eco friendly” packing and tagged with delivery information and takes to deliver.

10. Delivery
All orders are delivered by our own delivery service. Delivery charges varies for different location.

We will make every effort to deliver within the time stated, however in case of time delay in delivery due to rain or natural calamity we will mentioned it earlier to your given mobile number.

If you fail to accept delivery at the time when person is ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs, which we incur as a result of the inability to deliver, shall be your responsibility and you shall indemnify us in full for such cost.

11. Cancellation
We may cancel an order if the product is not available for any reason. We will notify you the same and request for any alternatives or cancellation. This information will be passed to you when we process the order at early morning between 5 am – 7 am.

12. Return policy
All our orders while delivered are requested to recheck and pay, in case of any issue in quality of the product we request you to contact with our customer service person through the given centralized number and the order can be returned for no cost if it is COD terms of payment.

If we are the responsible person on delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If we can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We are responsible for all wrong or partial delivery.

PRIVACY POLICY
What personal data we collect?

When you place an order, we collect and sometimes store basic information such as your name, email and delivery address(es), a contact telephone number and your user name and password. We may also receive and store certain information automatically from your computer, such as your IP address, browser type and other computer and connection information, the time that you logged on and off our website and what items you searched for or viewed.

Use of cookies
As with many websites, we use cookies to enhance your shopping experience. We need to use certain cookies to identify you on our website and allow you to use the basket facility and to place orders. We also use a cookie to identify you the next time you visit, which assists us greatly in providing you with a superior service. If you would prefer, however, you can refuse to accept this type of cookie or delete them following your visit to our website. please see the 'help' section of your browser.

How do we use your information?
We use the personal data you provide to process your order, including passing on your telephone number to the Delivery, and to contact you if there are any problems. You may also choose to receive certain emails, promotions or other information from us but can opt in or out of this at any time. We may use your information for market research or customer profiling and to display certain content on the website, such as your favourite items or new products that we think may be of interest to you.

Security of your information
We use secure server software to encrypt all of the data you send to us to minimise the risk that the information you send is intercepted before it reaches us and have strict security measures to protect the information that we store from any unauthorised access. All your payment card details are also encrypted using Secure Sockets Layer (SSL). We do not store your payment card details.

To whom do we disclose your information?
Payment card details are sent straight to our banking partners and are not received by us. Your information may be shared with trusted third parties whom we believe may be of interest to you. You must advise us if you would prefer that your information is not used in this way by checking the relevant box during the order process. We may disclose your personal data when reasonably necessary in order to comply with any applicable laws, regulations or codes of conduct or when required to do so by any competent authority or to protect our rights of those of our customers.

You may contact us at any time if you are unsure about any of the information we have. Changes to this private policy

Tri Seas Seafood has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page, We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

SHIPPING POLICY
Tri Seas Seafood believes in Centum Customer satisfaction and "no questions asked on delivery policy" for issues relating to quality or freshness of its supplies. Customer may request for a refund/replacement within 24 hours of delivery of the products in case of any quality issues.

The mode of refund shall be as determined by Tri Seas Seafood from time to time, such as, credit , or to the original payment source. However, considering the order value and challenges to refund for cash on delivery orders in particular, the refunds will be applied to the subsequent purchases or credited to Customers Tri Seas Seafood account.

Delivery and Handling Charges Tri Seas Seafood may impose delivery and handling fees and taxes from time to time. Tri Seas Seafood endeavours to fulfil orders on time, but the actual delivery time may differ from the delivery time stated at the time of placing the order. Delivery delays will be communicated by Tri Seas Seafood.

Delivery Time Line

The approximate delivery time is 1-3 working days depending on Fresh seafood catching and landing at our fishing harbour.

The approximate delivery time for more than 200 Kms is 3-7 days.

The approximate delivery time less than 200 Kms is 3 – 5 days after confirmed advance payment.

You shall undertake to provide adequate directions, information and authorisations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding.

You understand that our liability ends once your order has been delivered to you.